What Does "Remote Client Support" Mean?
Remote desktop support is considered a component of efficient application service management. Issues such as troubleshooting errors, operating system support, upgrades or patch support, installation or other application support, or installation can be easily handled by technical personnel using remote desktop support without the need for on-site visits. In order to facilitate remote desktop support, an application needs to run on both the technician's and the user's machines. Remote desktop support can significantly help in resolving issues that cannot be resolved by either chat or other means of communication. Another advantage of remote desktop support is that it reduces the effort and cost involved in resolving the issue. The support personnel need not travel on-site to fix the issue. Various software packages are available for remote desktop support.
- Platform technical issues
- Help setting up charts and profiles
- Walkthrough of platform features